中文
联系支持
如果你在使用 Picnic Moment 时遇到问题，请发送邮件至 support@picnicmoment.com。
为了更快定位问题，你可以在邮件里附上这些信息：
- App 版本和 build 号。
- 设备型号，例如 iPhone、iPad 或 Mac。
- 系统版本，例如 iOS、iPadOS 或 macOS 版本。
- 问题发生的位置，例如记录页、Canvas、Gallery、设置、导入、导出或 iCloud 同步。
- 你已经尝试过的操作。
- 如需截图，请先遮挡日记正文、照片、位置、健康数据、语音转写等敏感内容。
请不要在邮件中发送完整备份文件、完整日记内容、健康数据导出或其他高度敏感信息，除非我们明确说明需要这些内容来排查问题。
常见问题
Picnic Moment 的数据保存在哪里？
Picnic Moment 默认使用设备本地 SwiftData 存储。也就是说，你的日记内容默认保存在当前设备上。
Premium 用户可以在设置中开启 iCloud 同步。开启后，App 会在下次启动时尝试通过 Apple 的 iCloud/CloudKit 同步数据。Picnic Moment 不运营自己的云端日记数据库。
iCloud 同步为什么没有立刻生效？
iCloud 同步设置会在下次启动时生效。请确认：
- 你已经是 Premium 用户。
- App 内已开启 iCloud 同步。
- 系统设置中 iCloud 可用，并允许 Picnic Moment 使用 iCloud。
- 你已重新打开 App。
如果系统 iCloud 不可用，App 可能会根据你的“关闭 iCloud 后保留本机数据”设置改用本地存储。
如何导出我的数据？
在 App 内进入设置，打开“数据与存储”，选择“导出全部数据”。App 会生成 JSON 备份文件，可能包含个人资料、设置、记录、媒体、语音、手绘、位置、天气、健康/运动摘要和音乐信息。
请把备份文件当作敏感文件保存。不要把它随意发送给别人，也不要上传到不可信的位置。
如何导入备份？
在 App 内进入设置，打开“数据与存储”，选择“导入记录”。导入只支持 Picnic Moment 导出的 JSON 备份文件。
导入记录不会覆盖当前数据、用户资料或设置；已存在的重复记录会被跳过。
如何删除我的数据？
在 App 内进入设置，打开“数据与存储”，选择“清空所有数据”。该操作会永久删除当前设备里的用户资料、记录、草稿、关联媒体资源和内容型临时残留。
设置、通知和 Premium 权益状态会保留。删除前建议先导出备份。
如果你启用了 iCloud 同步，请同时检查系统 iCloud 状态，因为同步和删除行为可能受 Apple iCloud/CloudKit 影响。
为什么需要照片权限？
照片权限用于导入照片、视频和 Live Photo。你可以在系统设置中授予完整访问、有限访问或拒绝访问。拒绝照片权限不会影响纯文字日记功能。
为什么需要位置权限？
位置权限用于记录地点，并在你启用相关功能时获取天气。Picnic Moment 不会为了广告或跨 App 追踪使用位置数据。
为什么需要健康数据权限？
健康数据权限用于读取你选择导入的活动、训练和心理状态数据。Picnic Moment 当前将 HealthKit 作为读取来源使用，并把导入后的内容保存为你的日记片段。
为什么需要 Apple Music 权限？
Apple Music 权限用于导入最近播放、资料库歌曲、专辑、播放列表，以及搜索音乐内容。你可以不授权 Apple Music，基础日记功能仍可使用。
语音转写会上传到服务器吗？
当前语音转写实现要求设备端识别，并且不会降级到网络识别。转写过程中会临时写入本地文件，识别结束后清理。
如何恢复 Premium 购买？
在 Premium 或 Gallery 相关页面使用“恢复购买”。购买、退款、账单和订阅状态由 Apple App Store 管理。
如果恢复失败，请先确认你使用的是购买时的 Apple ID，并检查 App Store 订阅状态。
App 后台预览能隐藏吗？
可以。你可以在 Picnic Moment 的隐私相关设置里开启隐藏 App 预览。开启后，App 进入后台或非活跃状态时会使用模糊/遮罩降低预览泄露风险。
如何反馈隐私问题？
请发送邮件至 support@picnicmoment.com，并在标题中写明“Privacy”或“隐私”。如果你的请求涉及导出、删除或权限设置，请说明你使用的平台和 App 版本。
支持范围说明
我们会尽力处理 Picnic Moment App 本身的问题，包括安装、功能使用、导入导出、权限、iCloud 同步、Premium 状态和隐私相关问题。
以下事项通常需要联系 Apple 支持或在系统设置中处理：
- Apple ID、iCloud 账户或 App Store 账单问题。
- App Store 退款请求。
- 系统级照片、健康、位置、音乐、通知或语音识别权限异常。
- iCloud 存储空间、系统同步状态或设备间 iCloud 行为。
English
Contact Support
If you run into a problem while using Picnic Moment, contact us at support@picnicmoment.com.
To help us understand the issue faster, please include:
- App version and build number.
- Device model, such as iPhone, iPad, or Mac.
- System version, such as your iOS, iPadOS, or macOS version.
- Where the issue happened, such as Record, Canvas, Gallery, Settings, Import, Export, or iCloud Sync.
- What you already tried.
- If you include screenshots, please hide sensitive journal text, photos, location, health data, voice transcripts, and other private content first.
Please do not email full backup files, full journal entries, health exports, or other highly sensitive information unless we specifically say it is needed for troubleshooting.
Frequently Asked Questions
Where is my Picnic Moment data stored?
Picnic Moment uses local SwiftData storage by default. This means your journal content is stored on your current device by default.
Premium users can enable iCloud sync in Settings. When enabled, the app attempts to sync data through Apple's iCloud/CloudKit services on the next launch. Picnic Moment does not operate its own cloud journal database.
Why did iCloud sync not take effect immediately?
iCloud sync settings take effect on the next app launch. Please check that:
- You are a Premium user.
- iCloud sync is enabled in the app.
- iCloud is available in system settings, and Picnic Moment is allowed to use iCloud.
- You have reopened the app.
If system iCloud is unavailable, the app may use local storage based on your “keep local data when iCloud is disabled” setting.
How do I export my data?
In the app, go to Settings, open “Data & Storage,” and choose “Export All Data.” The app generates a JSON backup file that may include profile data, settings, records, media, voice notes, drawings, location, weather, health/activity summaries, and music information.
Treat backup files as sensitive files. Do not send them casually or upload them to places you do not trust.
How do I import a backup?
In the app, go to Settings, open “Data & Storage,” and choose “Import Records.” Import supports only JSON backup files exported by Picnic Moment.
Importing records does not overwrite current data, profile data, or settings. Duplicate records are skipped.
How do I delete my data?
In the app, go to Settings, open “Data & Storage,” and choose “Clear All Data.” This permanently deletes user profiles, records, drafts, related media resources, and content-related temporary leftovers on the current device.
Settings, notifications, and Premium entitlement state are preserved. We recommend exporting a backup before deleting data.
If you enabled iCloud sync, also check your system iCloud status because sync and deletion behavior may be affected by Apple iCloud/CloudKit.
Why does Picnic Moment need Photos permission?
Photos permission is used to import photos, videos, and Live Photos. You can grant full access, limited access, or deny access in system settings. Denying Photos permission does not affect plain text journaling.
Why does Picnic Moment need Location permission?
Location permission is used to record places and fetch weather when you enable related features. Picnic Moment does not use location data for advertising or cross-app tracking.
Why does Picnic Moment need Health permission?
Health permission is used to read activity, workout, and State of Mind data that you choose to import. Picnic Moment currently uses HealthKit as a read source and saves imported content as your journal entries.
Why does Picnic Moment need Apple Music permission?
Apple Music permission is used to import recently played items, library songs, albums, playlists, and search music content. You can deny Apple Music permission and still use the basic journal features.
Are voice transcripts uploaded to a server?
The current voice transcription implementation requires on-device recognition and does not fall back to network recognition. During transcription, the app writes a temporary local file and removes it after recognition finishes.
How do I restore a Premium purchase?
Use “Restore Purchases” on the Premium or Gallery-related screen. Purchases, refunds, billing, and subscription status are managed by Apple App Store.
If restoration fails, first check that you are using the same Apple ID used for purchase and that your App Store subscription is active.
Can I hide the app preview in the background?
Yes. You can enable app preview hiding in Picnic Moment privacy-related settings. When enabled, the app uses blur/masking when it becomes inactive or enters the background to reduce preview leakage risk.
How do I report a privacy issue?
Email support@picnicmoment.com and include “Privacy” in the subject line. If your request involves export, deletion, or permission settings, include your platform and app version.
Support Scope
We will do our best to help with Picnic Moment app issues, including installation, feature usage, import/export, permissions, iCloud sync, Premium status, and privacy-related questions.
The following issues usually need to be handled through Apple Support or system settings:
- Apple ID, iCloud account, or App Store billing issues.
- App Store refund requests.
- System-level Photos, Health, Location, Music, Notifications, or Speech Recognition permission issues.
- iCloud storage, system sync status, or cross-device iCloud behavior.